FAQ - Frequently Asked Questions
If you have any open questions, our FAQs may help you. If your concern is not listed, please send us a message via the website or mail to firstname.lastname@example.org
1. Is there a retail shop?
No, I do not have a retail store. I sell my dyes at markets and wool festivals and through my online shop (www.ovillo-wolle.de).
2. I cannot find my desired colour in your shop. Can I order this colour?
Yes, I can also dye your colour shade on request. Desired dyeings are possible from 2 skeins per colour and quality. Please inform yourself in my online shop (www.ovillo-wolle.de) before you place your order which qualities I dye.
Processing time for desired dyeing: approx. 3 weeks (also depends on the quantity of the ordered dyeing)
Order process: You contact me by PN or by mail (email@example.com). For the processing of the desired colour I need a photo, a concrete description or any other medium that reflects your idea of the planned colouring.
Please plan enough yarn for your project! (It is hardly possible to find the exact colour of the already dyed strands for a further strand. Most of my colours I mix together myself).
After dyeing I will contact you by mail and send you a foto of the dyed skeins. I will get your address for billing and shipping. After receipt of payment I send the goods.
3. What does mulesing mean?
Mulesing is a common method in Australia and New Zealand to protect animals from myiasis. With myiasis, fly larvae get into the animal's intestines and make it ill badly. The method of removing the skin around the animal's tail without eliminating pain is called mulesing (named after the inventor of the method, John W. H. Mules). We would like to make it very clear that Ovillo does not carry yarns from the Mulesing areas Australia and New Zealand. Our yarn manufacturers source the goods from South America (Argentina, Peru, Uruguay). In these regions the fly that causes myiasis does not exist. Mulesing is therefore not used there.
4. What does it mean to change the skeins after every 2nd row while knitting?
My recommendation for knitting with 2 skeins of ONE colour:
The yarns are hand dyed and colors from one batch can vary in color intensity and finish. To avoid a big difference in colour from one skein to the other in the knitted piece, I recommend to knit both skeins alternately (change the balls after every 2nd row).
5. You recommend hand washing, can I also wash the yarns with the washing machine?
Basically we recommend to wash the yarns by hand to preserve the yarn and the colour intensity. Washing the yarns in the washing machine is possible. Please pay attention to the wool washing cycle (30 degrees), a mild wool detergent (no fabric softener!) and a low spinning speed.
I dye my yarns with acid dyes, which I fix by adding vinegar. After the dyeing process each skein is washed by hand with a wool detergent (here I use "Eucalan" - you can also buy it in my online shop). Very intensive (dark) colours can still bleed out from time to time (colour residues come out during washing). Each strand is carefully checked during dyeing and washing.
Factors such as the pH value of the water and the wool detergent used can influence possible bleeding.
6. How much yarn do I need for a size 40 sweater?
The amount of yarn you need depends on your body measurements, your knitting strength (do you knit loose or tight?!) and the pattern you will be knitting. For a size 40 sweater, we assume you will need 4 skeins of yarn (with a run length between 400m to 425m per 100g per skein). Order sufficient yarn for your project. A re-dyeing is possible, but the colour shade will not be the same.
7. I can't find any patterns on how to buy and download. Where can I find patterns?
That's right. We do not offer download articles on our platform. Artists with whom we have a cooperation sell their articles on all well-known portals such as Ravelry.