FAQ - Frequently Asked Questions
If you have any open questions, our FAQs may help you. If your concern is not listed, please send us a message via the website or mail to firstname.lastname@example.org
1. Is there a retail shop?
No, I do not have a retail store. I sell my dyes at markets and wool festivals and through my online shop (www.ovillo-wolle.de).
2. I cannot find my desired colour in your shop. Can I order this colour?
Yes, I can also dye your desired colour on request. Desired colourings are possible from 2 skeins per colour and quality. Please inform yourself in my online shop (www.ovillo-wolle.de) before placing your order which qualities I dye.
Processing time for desired dyeings: approx. 3 weeks (also depends on the quantity of the ordered dyeing).
Order process: You contact me by PN or by mail (email@example.com). For the processing of the desired colour I need a photo, a concrete description or any other medium that reflects your idea of the planned colouring.
Please plan enough yarn for your project! (It is hardly possible to find the exact colour of the already dyed skeins for a further skein. Most of my colours I mix together myself).
After dyeing I will contact you by mail and send you a photo of the dyed skeins. You will give me your address for billing and shipping. After receipt of payment I send the goods.
3. What does mulesing mean?
Mulesing is a common method in Australia and New Zealand to protect animals from myiasis. With myiasis, fly larvae get into the animal's intestines and make it ill badly. The method of removing the skin around the animal's tail without eliminating pain is called mulesing (named after the inventor of the method, John W. H. Mules). We would like to make it very clear that Ovillo does not carry yarns from the Mulesing areas Australia and New Zealand. Our yarn manufacturers source the goods from South America (Argentina, Peru, Uruguay). In these regions the fly that causes myiasis does not exist. Mulesing is therefore not used there.
4. What does it mean to change the skeins after every 2nd row while knitting?
My recommendation for knitting with 2 skeins of ONE colour:
The yarns are hand dyed and colors from one batch can vary in color intensity and finish. To avoid a big difference in colour from one skein to the other in the knitted piece, I recommend to knit both skeins alternately (change the balls after every 2nd row).
5. in the case of dyeings, the colour name is often followed by "B1", "B2" etc. What does this mean?
"B1", "B2" etc. stands for "batch". With this marking you can see if the colourway comes from one batch.
6. You recommend hand washing, can I also wash the yarns with the washing machine?
We generally recommend washing the yarns by hand to preserve the fibres and colour intensity. Washing the yarns in the washing machine is possible. Please make sure that the wool washing cycle is set to 30 degrees, that you use a mild wool detergent (no fabric softener!) and a low spin speed.
I dye my yarns with acid dyes, which I fix by adding vinegar. After the dyeing process each skein is washed by hand with a wool detergent (here I use "Eucalan" - you can also buy it in my online shop). Very intense (dark) colours can still bleed out from time to time (colour residues will come out during washing). This is no reason for complaint.
Every skein is carefully checked by me during dyeing and washing. Factors such as the pH value of the water and the wool detergent can influence possible bleeding.
If you want to combine dark and light colours in one knitted garment, I recommend you to make a swatch. Wash the swatch by hand with a wool detergent and check if the colours bleed. If any colour bleeds out, please contact me by e-mail: firstname.lastname@example.org
7. How much yarn do I need for a size 40 sweater?
The amount of yarn you need depends on your body measurements, your knitting strength (do you knit loose or tight?!) and the pattern you will be knitting. For a size 40 sweater, we assume you will need 4 skeins of yarn (with a run length between 400m to 425m per 100g per skein). Order sufficient yarn for your project. A re-dyeing is possible, but the colour shade will not be the same.
8. I can't find any patterns on how to buy and download. Where can I find patterns?
We do not offer download articles on our platform. Knitting designer with whom we have a cooperation sell their articles on all well-known portals such as Ravelry.